SEA Airport Customer Care: How to Get Help at the Airport

By the SEA Customer Care Team

When a trip through the airport is the only thing standing between you, a beach chair and a piña colada, Seattle-Tacoma International Airport (SEA) wants to help make your journey as smooth as possible. When you have questions, the SEA Customer Care Team is here to help. We’re real people with real advice, information, and directions to help you get through the airport quickly and easily. 

Planning ahead? At the airport now? SEA is here to support you with the information you need to travel with ease, find your lost item, get to your gate, and learn how to have an epic Pacific Northwest experience.

All about you 

You get to choose how you connect with SEA Airport. And here are your options:

1. In person — Chat with a Pathfinder wearing bright green in the terminal to get directions and assistance
2. Social media — Send a social message to @flysea 
3. Customer Care Connect — get help from a real person through a digital interface

On your phone: 

• Look for signs in the terminal with a QR code to reach Customer Care Connect. Chat with a person through an chat, audio, or video call in more than 60 languages
   
• Get guidance on your location, like FAQs, an interactive map, and more through QR codes in the terminal

In person: 

• Go to the information booth to use a digital touch screen or get face to face assistance

Real people. Real help. 

Green will greet you in person or virtually!  SEA Airport’s frontline Customer Care team includes airport volunteers and members of the Customer Care team dressed in bright green. You can find them at the Information Desks, located on the ticketing level between TSA Security Checkpoints 3 and 4, and in the A Concourse between Gates A5 and A6. Both desks are staffed daily from 7:00 a.m. to 9:00 p.m. by the Pathfinder team! 

Get step-by-step directions to the Information Desks with the interactive map on the Fly SEA App.

You can reach the Customer Care team with the click of a button; whether you slide into our DMs, tag us at @FlySEA, drop us a chat, or call us, you can reach a travel expert Monday through Friday from 8:00 a.m. to 5:00 p.m. Pacific Time, excluding weekends and federal holidays.

Help for where you are 

Whether you’re searching for your gate or jonesing for a cuppa joe, the SEA Team can point you in the right direction.  Watch for signs before and after security, at SEA Underground train stations, flight information displays, and throughout the terminal. Just scan the QR code on the signs for help on your own device with location-specific assistance.

Don’t forget that you can get help through:

• Fly SEA App
• Customer Care web page 
• and digital touch screens at the airport

Help in your language 

SEA’s Customer Care team speaks dozens of languages.  For face-to-face help, visit one of the information desks. Pathfinders at the desks also have access to on-demand language and interpretation services including American Sign Language (ASL) for Deaf and Hard-of-Hearing travelers.  

If you’re using Customer Care Connect, you can see real-time closed captions with translations in more than 60 languages.

Help your way 

Choose how to connect:

• Meet the team in green in the terminal
• Call (206) 787-5388
• Tag or message @flysea on social media
• Scan QR codes in the terminal to chat or make an audio or video call  
• Email [email protected]